We offer a 30-day money back guarantee on all products purchased from Victrola.com. All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. All returns must be accompanied by a valid return authorization number (RMA) issued by Victrola. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender. Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded.
To set up a return for refund please visit Victrola.com/support. Please be sure to include your order # and reason for your return when submitting your request.
All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices.
Album returns: If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within 30 days. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are unsatisfied with your purchase and the merchandise is unopened, we will be happy to exchange it for you. No refunds will be given on opened albums, unless damaged or defective. Original shipping and handling charges are not refundable, and you will be responsible for all costs associated with return shipment.