I’m having trouble reaching support by phone. What do I do now?
We apologize for the trouble you are having. The pandemic has our company working from home for the safety of our employees. Please leave your name and number in a voicemail, and we will call you back as soon as possible. We recommend you follow up by filling out the support form if your problem is urgent https://victrola.com/pages/support.
When will my order to arrive?
Holiday Shipping Update: You may have read of unprecedented shipping delays this Holiday season due to the impact of COVID. We recognized this risk and took early action to ensure your order will be processed, shipped and delivered with our usual 5-7 business days depending on your location. Should circumstances change we will update this page accordingly.
If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped.
We make every effort to ship your order as soon as possible. However, please allow 1-3 business days for your order to process when calculating delivery dates. Note: Delays may occur due to severe weather and/or COVID-19.
Standard Shipping: allow 7-10 business days for delivery. Albums will be shipped via USPS Media Mail; all other products via FedEx Ground.
Expedited Shipping: allow 2-5 business days for delivery. Albums will be shipped via USPS Priority Mail; all other products via FedEx Saver.
Overnight Shipping: allow 1-2 business days for delivery. Albums will be shipped via UPS Next Day Air; all other products via FedEx Overnight.
What if I ordered the wrong color?
Record Store orders cannot be cancelled. To request a return, contact us with your order # on https://victrola.com/pages/support.
You may cancel your order for our other products within one hour of ordering by submitting a form with your order # on: https://victrola.com/pages/support. You will receive a confirmation email once your order is fully cancelled and refunded.
The refund can take 1-3 business days depending on your bank. After one hour, there is no guarantee we can stop the shipment before it leaves. If we are unable to cancel, contact us for a return authorization once you receive your order.
How do I return my product?
To return a product, fill out the form on https://victrola.com/pages/support with your order number, place of purchase, and other relevant information. After submission, we will contact you to begin the return process.