I’m having trouble reaching support by phone. What do I do now?
We apologize for the trouble you are having. The pandemic has our company working from home for the safety of our employees. Please leave your name and number in a voicemail, and we will call you back as soon as possible. We recommend you follow up by filling out the support form if your problem is urgent https://victrola.com/pages/support.
When will my order to arrive?
What if I ordered the wrong color?
We cannot alter orders. Your order will need to be cancelled and re-ordered in the desired color. To cancel your order within one hour of ordering, submit a form with your order # on https://victrola.com/pages/support. You will receive a confirmation email once your order is fully cancelled and refunded. The refund can take 1-3 business days depending on your bank. After one hour, there is no guarantee we can stop the shipment before it leaves. If we are unable to cancel, contact us for a return authorization once you receive your order.
How do I return my product?
To return a product, fill out the form on https://victrola.com/pages/support with your order number, place of purchase, and other relevant information. After submission, we will contact you to begin the return process.