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Customer Service

Return Policy

We offer a 30-day money back guarantee on all products that have been purchased from us directly. If you purchased a product through one of our Authorized Retailers, you must contact them directly to return your product. All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. All returns must be accompanied by a valid return authorization number (RMA) issued by us. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender. Shipping cost is not refundable and returns must be shipped prepaid by the customer. To set up a return for refund please email returns@victrola.com. Please be sure to include your order # and reason for your return in your email.

 

Warranty Information

Innovative Technology Electronics LLC. (IT) warrants the product to be free from "Defects" in materials under normal use for a period of "One Year" from the date of the original purchase. The Warranty is "Not" transferable. IT agrees, within the initial "90 Day" period, to repair or replace the product if it is determined to be defective at "No Charge". It is further agreed that IT will cover the cost to repair or replace damaged "Parts" only for a total period of "One Year" from the date of the original purchase. The warranty does not cover cosmetic damage, antennas, AC cords, cabinets, headbands, ear-pads, or damage due to line power surges, connection to an improper voltage supply or setting, misuse, mishandling, accident, acts of God or attempted repair by an unauthorized service agent. 

Repair or Replacement as provided under this warranty is the exclusive remedy of the customer, (IT) shall not be liable for any incidental or consequential damages for breach of any implied warranty on this product except to the extent prohibited by applicable law. Any implied warranty of merchant-ability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. 

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.