Warranty & Return Policy

RETURNS

We offer a 30-day money back guarantee on all products purchased from Victrola.com. All items must be returned as new in their original packaging, including all accessories and cables. Albums must be unopened to receive a refund.

Missing items will be charged based on suggested retail prices. All returns must be accompanied by a valid return authorization number (RMA) issued by Victrola. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender.

If the item is no longer wanted, the shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded.

If the item is defective, a pre-paid shipping label to return the product will be provided, and no restocking fee applies.

To set up a return for refund please visit Customer Care. Include your order # and reason for your return when submitting your request.

 

WARRANTY 

Victrola is a registered trademark of Innovative Technology Electronics, LLC. United States

Victrola (Innovative Technology Electronics, LLC) warrants the original retail purchaser that this product will be free from defective materials and workmanship for one (1) year from the date of purchase, subject to the limitations below. This warranty period is not extended if we replace the product. This warranty shall terminate if the Serial number on the Product has been removed, tampered with or defaced.

This section contains warranty information for products that were purchased directly from www.victrola.com or an authorized Victrola dealer. No warranty is provided by Victrola for purchases made from unauthorized dealers.

To obtain a replacement under the terms of this warranty, you must contact the dealer from which it was purchased with your original receipt. If assistance from the dealer from which it was purchased is impossible, you may contact our customer service for warranty assistance at victrola.com/pages/customer-care.

Except as limited below, if the product proves defective in either material or workmanship within one

(1) year from the date of purchase, Victrola will replace the product at no charge. If the product model is no longer available and cannot be replaced with an identical model, Victrola will issue a merchandise credit for the purchase price to be redeemed at victrola.com.

 

Limitations:

  • This limited warranty does not cover failure of the product arising, in whole or in part, from improper installation, storage, transportation, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, misuse, abuse, accident, neglect, mishandling, unauthorized repair, modification, or wear from ordinary use or environmental deterioration.
  • This limited warranty does not cover cosmetic damage, including paint damage, or consequential damage to other components or premises which may result for any reason from the failure of the product.
  • This limited warranty is null and void for products not used in accordance with Victrola’s instructions.
  • This limited warranty terminates if the original retail purchaser sells or otherwise transfers this product.
  • This limited warranty is null and void for defects or damage caused by installation or repair performed by any person or entity other than a Victrola authorized installer or dealer.
  • This warranty does not include vinyl records purchased from Victrola.com

Victrola’s warranty extends only to products purchased from authorized sellers. Victrola warranty does not cover products purchased from unauthorized sellers we’re unable to verify the quality of these products. A list of authorized resellers can be found at victrola.com. In addition, Victrola’s warranty does not cover products purchased as repaired or refurbished.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, jurisdiction to jurisdiction or country to country. All express and implied warranties for the product, including but not limited to any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this warranty. Some states, jurisdictions or countries do not allow the exclusion of certain implied warranties or conditions, or limitations on how long an implied warranty or condition lasts, so this limitation may not apply to you. Victrola’s responsibility for malfunctions and defects in hardware is limited to replacement or repair as set forth in this warranty statement. Victrola does not accept liability for special, punitive, consequential, or incidental damages or losses, whether direct or indirect, including without limitation, any liability for third party claims against you for damages or losses or for products not being available for use. The maximum liability for which Victrola may be responsible will be no more than the amount you paid for the product that is the subject of the claim. Some states, jurisdictions or countries do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Canada and US Territories

The Warranty on this product shall comply with applicable law when sold to a consumer in Canada or a US Territory. To obtain any applicable warranty service, please contact the dealer from which you purchased the product, or the distributor that supplied the product, with your original receipt.

If assistance from the dealer from which it was purchased is impossible, you may contact our customer service for warranty assistance at victrola.com/pages/contact-victrola

If this product proves defective in either material or workmanship, Victrola will replace the product at no charge. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, Victrola at its sole option may replace the unit with a current model of equal or greater value.

Outside the U.S, Canada, and US Territories

The Warranty on this product shall comply with applicable law when sold to a consumer outside of the United States, Canada, and US Territories. To obtain any applicable warranty service, please contact the dealer from which you purchased the product, or the distributor that supplied the product, with your original receipt.

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UNAUTHORIZED DEALER WARNING

The Victrola warranty extends only to products purchased from authorized sellers, and does not cover products purchased from unauthorized sellers. Goods sold by unauthorized companies are not purchased from Victrola; instead they are acquired from a host of other sources, and can be pirated goods, damaged, defective, refurbished, or stolen goods. Due to the nature of the goods sold by unauthorized dealers and their business practices, these products are not entitled to Victrola warranty coverage. 

A note about sellers on Amazon.com: Many resellers who sell through Amazon.com are not authorized dealers of Victrola products. When purchasing on Amazon.com, note where the product is being "shipped from and sold by," which is stated clearly in the header for each product. Please locate the seller’s name on our Authorized Dealer List, or contact us directly before you purchase.

REMINDER: WARRANTIES ARE NON-TRANSFERABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIG'S LIST, ARE NOT COVERED.

MAKE SURE YOU PURCHASE FROM AN AUTHORIZED VICTROLA DEALER.

We appreciate your help in maintaining the integrity of the Victrola brand.