Title: Damaged Goods
1. Product Details
2. Shipping and Delivery
If your order contains multiple items, it may ship from different warehouse locations. Tracking information will be sent as items are shipped.
We make every effort to ship your order as soon as possible. However, please allow 1-3 business days for your order to process when calculating delivery dates.
Standard Shipping: allow 7-10 business days for delivery. Albums will be shipped via USPS Media Mail; all other products via UPS or FedEx Ground.
Expedited Shipping: allow 2-5 business days for delivery. Albums will be shipped via USPS Priority Mail; all other products via UPS or FedEx 2-Day Air.
Overnight Shipping: allow 1-2 business days for delivery. All products will be shipped via UPS or FedEx Next Day Air.
Shipping is available to the 48 contiguous United States. We are unable to ship to International, PO Box, or APO/FPO addresses.
3. Return Policy
We offer a 30-day money back guarantee on all products purchased from Victrola.com. All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. All returns must be accompanied by a valid return authorization number (RMA) issued by Victrola. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender. Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded.
To set up a return for refund please visit Victrola.com/contact. Please be sure to include your order # and reason for your return when submitting your request.
All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices.
Album returns: If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within 30 days. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are unsatisfied with your purchase and the merchandise is unopened, we will be happy to exchange it for you. No refunds will be given on opened albums, unless damaged or defective. Original shipping and handling charges are not refundable, and you will be responsible for all costs associated with return shipment.